At BROOKS Store, we understand that when you’re passionate about your game, you want your equipment to arrive as quickly and reliably as your backhand. That’s why we’ve designed a delivery service that matches the precision of our performance gear selection.
Key Delivery Features:
- Fast order processing (1-2 business days)
- Two reliable shipping options to suit your needs
- Global reach (excluding some Asian and remote regions)
- Secure package handling from our Jackson facility
Our Shipping Options
Standard Shipping (Recommended)
For players who want their gear fast, our standard shipping option delivers in 10-15 business days after dispatch. We partner with premium carriers (DHL or FedEx) to ensure your package is handled with the same care we’d expect for our own equipment.
Cost: $12.95 flat rate
Ideal for: Tournament players needing quick replacements, last-minute gear upgrades, or time-sensitive purchases.
Free Economy Shipping
When your purchase exceeds $50, we’re pleased to offer complimentary shipping via EMS. Delivery typically takes 15-25 business days after dispatch.
Cost: FREE on orders over $50
Ideal for: Seasonal equipment purchases, bulk orders, or when you’re planning ahead for the next season.
Our Delivery Promise
As athletes ourselves, we know that delivery isn’t just about moving packages—it’s about getting the right tools into your hands when you need them. Our Jackson-based team (including former collegiate players who test every product we sell) personally oversees each order to ensure:
- Proper packaging to protect your gear during transit
- Accurate order fulfillment
- Clear tracking information sent to your email
- Responsive customer service if questions arise
International Considerations
While we ship globally (excluding some Asian and remote regions), please note:
- Customs fees may apply depending on your country’s regulations
- Delivery estimates may vary during peak seasons
- We declare all packages accurately as “sporting goods”
Easy Returns Within 15 Days
Confident in your purchase? We are too. If any item doesn’t meet your expectations, simply return it within 15 days of receipt for a full refund (excluding shipping costs).
“Our mission is simple: Deliver the right gear to maximize your play, not your budget. That includes getting it to your doorstep efficiently and reliably.”
— The BROOKS Store Team
Questions? Our gear specialists are available via [email protected] to discuss delivery options for your specific needs.