Welcome to BROOKS Store’s FAQ section. We’ve compiled answers to the most common questions about our performance gear, shipping policies, and more. Can’t find what you’re looking for? Our gear specialists are always ready to help at [email protected].
About BROOKS Store
Who is BROOKS Store?
BROOKS Store is your premier destination for high-performance racquet sports gear and athletic footwear. Founded by athletes for athletes, we specialize in equipment for tennis, padel, pickleball, squash, and racquetball players who demand precision and quality in their gear.
What makes BROOKS Store different?
Unlike generic sports retailers, we focus exclusively on racquet sports and performance footwear. Our team includes former collegiate players who personally test every product we sell. We combine this expertise with global delivery services to get tournament-ready gear to players worldwide.
Products
What types of products do you carry?
Our curated selection includes:
- Performance racquets for all racquet sports (tennis, padel, pickleball, squash, racquetball)
- Specialized footwear (hiking shoes, running shoes, sandals & slides)
- Technical apparel (men’s clothing, socks, headwear)
- Sport-specific accessories (paddles, grips, bags, and more)
How do I choose the right racquet?
Selecting the perfect racquet depends on your skill level, playing style, and physical attributes. We recommend:
- Determine your skill level (beginner, intermediate, advanced)
- Consider your playing style (power vs. control)
- Check weight and balance preferences
- Review grip size requirements
Pro Tip: Tournament players should always have a backup racquet. Our fast standard shipping ensures you’ll never be without your gear when it matters most.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers. You can shop with confidence knowing your financial information is protected.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days) to get your gear to you fast. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
Where do you ship?
We ship globally to most countries, excluding some Asian and remote regions. During checkout, you’ll be able to see if we deliver to your location.
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping ($12.95 flat rate): 10-15 business days via DHL or FedEx – ideal for tournament players needing quick replacements
- Free Economy Shipping: 15-25 business days via EMS for orders over $50 – perfect for seasonal purchases or bulk orders
How can I track my order?
Once your order ships, we’ll send tracking information to your email address. You can use this to monitor your package’s journey to your doorstep.
What about customs fees?
For international orders, customs fees may apply depending on your country’s regulations. These fees are the responsibility of the recipient. We declare all packages accurately as “sporting goods” to facilitate smooth customs clearance.
Delivery Promise: Our Jackson-based team (including former collegiate players) personally oversees each order to ensure proper packaging, accurate fulfillment, and responsive service if questions arise.
Returns & Exchanges
What is your return policy?
We stand behind our products. If any item doesn’t meet your expectations, you may return it within 15 days of receipt for a full refund (excluding original shipping costs). Items must be in new, unused condition with original packaging.
How do I initiate a return?
Please email [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid return label if applicable.
What if my item arrives damaged?
We take great care in packaging your gear, but if something arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.
Contact Us
How can I get in touch with customer service?
Our gear specialists are available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
Where is BROOKS Store located?
Our headquarters and fulfillment center is located at:
4386 Clousson Road
JACKSON, US 38301
4386 Clousson Road
JACKSON, US 38301
Our Mission: “Deliver the right gear to maximize your play, not your budget. That includes getting it to your doorstep efficiently and reliably.” — The BROOKS Store Team