Privacy Policy

At BROOKS Store (“we,” “us,” or “our”), we understand that just as you carefully select your racquet sports equipment, you deserve the same level of consideration when it comes to your personal data. This Privacy Policy explains how we collect, use, and protect information about our customers and visitors to racquetgearstore.com.

1. Information We Collect

To provide our tournament-ready service, we may collect:

• Personal Identification: Name, email, shipping/billing address, phone number when you create an account or place an order
• Payment Information: Credit/debit card details (processed securely through PCI-compliant systems), PayPal email
• Technical Data: IP address, browser type, device information, and website usage patterns
• Communication Records: Emails, live chat transcripts, and service requests
• Preferences: Product interests, size selections, and wish list items

2. How We Use Your Information

Like a well-strung racquet, we use your data with precision for:

• Processing and shipping your orders worldwide (excluding some Asian and remote regions)
• Providing customer support from our team of racquet sports specialists
• Improving our products, website, and services
• Sending order confirmations, shipping notifications, and service messages
• Personalizing your experience based on your sport preferences (padel, pickleball, squash, etc.)
• Preventing fraud and ensuring payment security
• Complying with legal obligations

3. Data Sharing & Disclosure

We treat your data like tournament equipment – with care and only shared when necessary:

• Service Providers: Shipping carriers, payment processors, and IT support (all bound by confidentiality)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale
• With Consent: For specific purposes you approve

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve athletes globally (except some regions), your data may be transferred to and processed in the United States and other locations. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your data with the same level of security we’d want for our own:

• 256-bit SSL encryption for all transactions
• PCI-DSS compliant payment processing
• Regular security audits of our systems
• Limited employee access to personal data
• 24/7 fraud monitoring

6. Your Rights

You have control over your data, including rights to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Receive your data in a portable format
• Withdraw consent (where applicable)
• Opt-out of marketing communications

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and shopping cart
• Analyze website traffic and performance
• Deliver relevant product recommendations

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Children’s Privacy

While we sell kids’ racquets, our website is not directed at children under 16. We don’t knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy periodically. Significant changes will be notified through our website or email. Continued use of our services constitutes acceptance of the updated policy.

“Just as we carefully craft our racquet sports equipment, we’re committed to protecting your personal data with the same level of precision and care.” – The BROOKS Store Team