Shipping Policy

At BROOKS Store, we’re committed to delivering your racquet sports gear and athletic footwear with the same precision and care that you bring to your game. Whether you’re selecting a high-performance padel racquet or the perfect pair of running shoes, our shipping and returns policies are designed for your complete satisfaction.

Shipping Information

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

• Standard Shipping ($12.95) – via DHL or FedEx
  • Delivery within 10-15 business days after shipment
  • Recommended for time-sensitive orders
  • Includes package tracking
• Free Shipping – via EMS (for orders over $50)
  • Delivery within 15-25 business days after shipment
  • Economical option for non-urgent deliveries

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

Our Return Promise

Just as we carefully select our premium racquet sports inventory, we’re committed to making your returns experience smooth and hassle-free. If your gear doesn’t meet your expectations, we offer straightforward returns within 15 days of receiving your order.

Return Eligibility

To qualify for a return or exchange, items must be:

• In original, unused condition
• With all tags and packaging intact
• Accompanied by the original receipt or order confirmation

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Socks (unless packaging remains unopened)
• Hiking Shoes and Running Shoes that show signs of wear
• Any items marked as “Final Sale”

How to Return or Exchange

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Return Instructions

Within 1 business day, we’ll email you:

• Return authorization number
• Shipping instructions
• Prepaid return label (for US customers)

Step 3: Ship Your Return

Package your item securely with all original packaging and include the completed return form. Ship to:

BROOKS Store Returns
4386 Clousson Road
Jackson, US 38301

International Customers: You’re responsible for return shipping costs. Please ship using a trackable method and include all customs documentation marked “RETURNED GOODS” to avoid fees.

Step 4: Processing Your Return

Once received, we’ll inspect your item and process within 3-5 business days. You’ll receive email confirmation when completed.

Refund Information

Refunds are issued to your original payment method:

• Credit/Debit Cards & PayPal: 3-10 business days after processing (depending on your bank)
• Original shipping fees: Non-refundable unless return is due to our error

Exchanges

For size or product exchanges:

• Follow the standard return process
• Clearly state your exchange preference in your return request
• We’ll ship your new item once the return is received

Note: If the exchange item is more expensive, you’ll be charged the difference. For less expensive items, we’ll refund the difference.

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery
• Include photos of the damage/defect
• We’ll arrange a free replacement or refund