Welcome to BROOKS Store! These Terms and Conditions govern your use of our website racquetgearstore.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Usage

1.1 Eligibility

Our website and services are available to individuals who are at least 18 years old or have parental/guardian consent. By using our site, you represent that you meet these requirements.

1.2 Account Responsibility

If you create an account with BROOKS Store, you are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate and current information

2. Products and Services

2.1 Product Descriptions

BROOKS Store specializes in premium racquet sports equipment and athletic footwear including:

  • Padel, Pickleball, Squash, and Racquetball equipment
  • Performance footwear (running shoes, hiking shoes, sandals)
  • Sport-specific accessories and apparel

We strive for accurate product descriptions, but colors may vary slightly due to monitor settings. Please refer to size charts for proper fit.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days (excluding weekends/holidays) and will send confirmation with tracking information.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the total amount to your selected payment method.

3.3 Pricing and Taxes

All prices are in USD. Customers are responsible for any customs duties, taxes, or fees imposed by their country.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after shipment

We ship worldwide except to certain Asian countries and remote regions. Delivery times are estimates and may vary.

4.2 Delivery Issues

You must inspect shipments upon arrival. Report damaged items within 48 hours with photos to [email protected].

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for items that are:

  • In original, unused condition
  • With all tags and packaging intact
  • Accompanied by original receipt

5.2 Non-Returnable Items

For hygiene/safety reasons, we cannot accept returns on:

  • Socks (unless packaging unopened)
  • Worn hiking/running shoes
  • Items marked “Final Sale”

5.3 Return Process

To initiate a return:

  1. Email [email protected] with order details
  2. Receive return authorization and instructions
  3. Ship to: BROOKS Store Returns, 4386 Clousson Road, Jackson, US 38301

International customers are responsible for return shipping costs.

5.4 Refunds

Refunds are issued to the original payment method within 3-10 business days after processing. Original shipping fees are non-refundable unless the return results from our error.

6. Intellectual Property

All content on racquetgearstore.com, including logos, text, and images, is the property of BROOKS Store and protected by intellectual property laws. Unauthorized use is prohibited.

7. Limitation of Liability

BROOKS Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays caused by shipping carriers or customs
  • Product misuse or modification

Our total liability for any claim shall not exceed the purchase price of the product in question.

8. Governing Law

These Terms shall be governed by the laws of the State of Tennessee, USA. Any disputes shall be resolved in the courts of Jackson, Tennessee.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance.

10. Contact Us

For questions about these Terms, please contact:

BROOKS Store
4386 Clousson Road
Jackson, US 38301
Email: [email protected]

“From your first serve to your last return, we’re with you every step of the way.” – The BROOKS Store Team